[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”45deg” background_color_gradient_stops=”rgba(0,0,0,0.4) 0%|rgba(0,0,0,0.4) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.roeltgen.de\/wp-content\/uploads\/2023\/07\/Header-FAQ-1.webp” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” text_font=”|700||on|||||” text_text_color=”#FFFFFF” text_font_size=”15px” custom_margin=”||2px|2px|false|false” global_colors_info=”{}”]<\/p>\n
Quality that makes a difference!<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” header_font=”||||||||” header_text_color=”#FFFFFF” header_font_size=”60px” header_2_text_color=”#FFFFFF” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”||30px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Do you have any questions about R\u00f6ltgen’s services? You can find the answers here. Can’t find the answer to your question? Contact us personally.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Contact?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.roeltgen.de\/wp-content\/uploads\/2025\/12\/Frau-am-Telefon-scaled.jpg” alt=”woman on the telephone” title_text=”woman on the telephone” show_in_lightbox=”on” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”55px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
If your machine is no longer working to your satisfaction, please contact our internal sales team so that we can quickly identify the problem. Please describe as precisely as possible what is no longer working so that we can provide you with targeted assistance. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Loaner device?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.roeltgen.de\/wp-content\/uploads\/2022\/01\/Portadot6030_6.jpg” alt=”Marktronic Portadot 6030T dot peen marker – Sturdy carrying case for transport and storage” title_text=”Marktronic Portadot 6030T dot peen marking machine” show_in_lightbox=”on” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”55px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n <\/p>\n In principle, this is possible for a rental fee, but we must first check whether a comparable machine is available. We therefore recommend that you contact us directly so that we can clarify availability and assist you promptly.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Warranty?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.roeltgen.de\/wp-content\/uploads\/2026\/02\/Gewaehrleistung.webp” alt=”Warranty” title_text=”Warranty” show_in_lightbox=”on” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”55px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n <\/p>\n R\u00f6ltgen provides a 12-month warranty on all machines and tools, as we stand for quality and reliability. An extension to 24 months is possible for an additional charge and in conjunction with a maintenance contract, so that you are covered in the long term.<\/p>\n <\/p>\n The warranty period begins on the date of delivery, but wear parts are excluded.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,2_3″ admin_label=”Maintenance contracts?” _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.roeltgen.de\/wp-content\/uploads\/2026\/02\/Vertrag-unterschreiben.webp” alt=”Signing the contract” title_text=”Signing the contract” show_in_lightbox=”on” force_fullwidth=”on” _builder_version=”4.27.5″ _module_preset=”default” custom_margin=”55px||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n <\/p>\n You can take out a maintenance contract for all R\u00f6ltgen machines, whereby our service technician will visit you once a year to ensure that your system is working reliably. He will clean and check the machine and carry out any necessary repairs to prevent breakdowns.<\/p>\n <\/p>\n Spare parts are not included in the maintenance price, but we will inform you in advance of any costs incurred. Please contact us if you would like a maintenance contract so that we can prepare a suitable offer for you.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”interne Links” _builder_version=”4.27.5″ _module_preset=”default” header_3_font=”||||on|||#075C97|” header_3_text_color=”#075C97″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.3″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk2NzM5In19@” button_text=”Back to the main FAQ page” button_alignment=”center” _builder_version=”4.27.5″ _dynamic_attributes=”button_url” _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Quality that makes a difference!FAQ – SupportDo you have any questions about R\u00f6ltgen’s services? You can find the answers here. Can’t find the answer to your question? Contact us personally.Who should I contact if my machine is faulty? If your machine is no longer working to your satisfaction, please contact our internal sales team so […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":107852,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-107879","page","type-page","status-publish","hentry"],"yoast_head":"\n
Depending on the problem, we will either assist you directly over the phone, or you can send us the machine, or we will come to your premises at your expense so that the system is quickly ready for use again.
You can reach our internal sales team by telephone on +49-212-3399-0<\/a> or in writing at info@roeltgen.de<\/a>. We will get back to you as soon as possible.<\/p>\nWill I receive a loaner device during the repair?<\/h2>\n
How long is the warranty period at R\u00f6ltgen?<\/h2>\n
Can I take out maintenance contracts for my machines?<\/h2>\n
Do you have general questions about R\u00f6ltgen?<\/a><\/h3>\n
Or more technical questions?<\/a><\/h3>\n
This will take you back to the main FAQ page.<\/a><\/h3>\n
If your question is not answered in this FAQ, please contact us directly. This will ensure you receive a personalised response quickly.<\/strong><\/h3>\n